Really Simple Case Management

Really Simple Case Management allows you to record, monitor and prioritise customer support & service requests.

A traffic light system (green, amber, red) allows you to quickly identify and escalate Cases that need urgent attention, and a Ranking system allows you to automatically calculate which Cases should be prioritised.

Service Level Agreements

Set up Service Level Agreements (SLAs) and allocate each Customer an SLA
Each SLA can have multiple Case Levels with different desired response times
Define response times and rankings for each SLA/Case Level

Cases

Create new Cases and allocate them to Users
Record Activities against Cases
Close and Reopen Cases
Cases are automatically ranked based on SLAs, Case Levels and age
Analyse Cases for reporting and statistics

Dashboard

Shows key individual Cases that need attention
Graphs let you quickly see overview of all Cases

Reporting

User defined report writer
Easily report Cases by time taken, type, customer and any other analysis
Export reports to Excel