Welcome to our latest newsletter and may I take this opportunity to wish you all a very prosperous and successful 2010. I hope you had a relaxing and well-earned rest over the holiday period and by now are back at work with renewed passion and motivation.
There are many exciting things happening at Really Simple Systems Head Office in Petersfield, UK which will be of relevance to our users in Australia. We expect to bring you news about these in the very near future.
I hope you enjoy some of the articles in this newsletter and simply contact me if you have any questions or comments about any of it.
Simon
The Value of CRM to the Business
The term Customer Relationship Management (CRM) was coined in the 1990’s to describe a system which records and analyses every interaction with a customer, so that people subsequently contacting the customer would see this history of all interactions. It has since expanded to cover systems for sales people (Sales Force Automation, Opportunity Management), marketing people (Marketing Automation, Campaign Management) and support people (Customer Service and Support).
CRM systems were the must-have products at the height of the Internet bubble in 2000/2001.
To read the full article click here.
In The News
Water Conservation Group choose Really Simple Systems
Water Conservation Group was founded by some of Australia's leading water conservation entities in response to the ever increasing need to save water. Find out why they chose Really Simple Systems to help them monitor their business. More.Really Simple Systems Product Tip
Multi-Tabbed Browsers
Did you know that in multi-tabbed browsers such as Firefox, Safari, Chrome and more recent versions of Internet Explorer you can open up another page in another tab just by right clicking a hyperlink? If you right click an Account from the Accounts tab, and select "Open Link in New Tab", it will open that Account but keep the old tab ready for you to return to when you have finished with the new tab.
And Finally Some Fun...
Ever wondered what the Japanese think of the food they serve us...click here.More about Really Simple Systems
Really Simple Systems Hosted CRM is aimed at small and medium sized organisations with between 5 and 200 people who want a straightforward hosted CRM sales, marketing and support system. The hosted model is particularly suitable for companies with multiple locations and sales people who work remotely or at home.
For more information visit our website.