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Managing Director Guenter Hauber-Davidson commented "We were sceptical about CRM because we had heard stories about people struggling to make it work. But with RSS we have never looked back. It's absolutely marvelous."
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The Sydney-based Bag People has been making environmentally friendly reusable carrier bags since 1993, with a firm emphasis on good value, high quality product.
"Really Simple Systems has given us a brilliant flow of information, data, and customer management."
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Sydney-based Agility Consulting is a financial and information technology-consulting firm that specialises in the provision of high-quality, high-value business intelligence solutions, including Activity Based Costing, Balanced Scorecards, Shareholder Value and Process Improvement.
Sales Director Bill Patrick commented "The implementation of Really Simple Systems Hosted CRM has helped us achieve quality customer services"
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The Care Services Efficiency Delivery team (CSED), part of the Department of Health, adopted Really Simple Systems hosted customer relationship management (CRM) software to assist in managing and maintaining its working activities and client histories.
"Key criteria for the CRM system were speed, simplicity, availability, security and support, all of which were provided by Really Simple Systems."
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Pinnacle Management Systems is a global professional services and technology company that specializes in enterprise-wide project and program management. Pinnacle's client list includes blue-chip companies and government organizations.
As the company shifted its business model from partner sales to direct sales, it needed a CRM system that would aid it in a new approach based around the rollout of aggressive marketing campaigns.
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Kingsley Napley, the internationally recognised law firm famous for representing high profile clients including, General Pinochet and the McCanns, has built it's success on building solid relationships with its contact and clients and has been using hosted customer relationship management (CRM) software from Really Simple Systems, the largest UK hosted CRM vendor, to consolidate its client information. Established in 1937, Kingsley Napley currently has 37 partners based in central London, and the hosted software solution enables lawyers to maintain important professional relationships and work flexibly from any location.
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Insurance2day Insurance Services acts as an independent insurance intermediary, authorised and regulated by the Financial Services Authority, and is a member of the British Insurance Brokers Association (BIBA) and the Commercial Broking Alliance (COBRA).
Having "stumbled across" the term "CRM" (customer relationship management), Steve Robinson, Director of Insurance2day Insurance Services, quickly realised that the company needed to get in on the act in order to maximise the potential of its client and prospect bases.
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Founded in 2002, Overseas Property Centres have grown steadily. Trading on a reputation for first class customer service, they promote property in 27 countries and uniquely conduct extensive due diligence on all vendors before accepting any instructions.
"The Really Simple Systems CRM is a system for sales people designed by sales people," says Overseas Property Centres' Managing Director Chris Richards.
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City Credit Capital offers a trading platform for dealing in various financial contracts including CFD (Contracts for Difference) on commodities, indices and currencies, and Foreign Exchange Margin Trading.
To better manage its data, City Credit Capital originally commissioned a bespoke CRM system. But over time it became apparent that this was not the solution and it abandoned the project. "It wasn't doing what we wanted," says Compliance Analyst Honorata Glowacki. "We needed something flexible that would evolve with us as our business developed.
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With over 30 years of experience, Information Builders helps organisations access all of their information and deliver it to anyone who needs it, using its simple and agile business intelligence and integration solutions. A global group with 1,400 employees, Information Builders has 47 offices, 26 worldwide distributors, and over 12,000 customers.
Regional Director, Australia and New Zealand, Paul Beks commented "They did what they said they would do and responded faster than the other suppliers. It was always a case of good, honest communication."
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Medical Innovations is a firmly established medical company with many years of clinical experience. It manufactures and supplies a wide range of specialised medical equipment designed to help clinical staff improve their patients' quality of life. The company had been using ACT! but was unhappy with the reliability of the product, so moved to Really Simple Systems.
"The implementation has been 100 per cent successful; It quite simply couldn't have gone better." says Andy Eakins, Business Development Director, "It was perfect and fast."
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The Royal Academy of Arts is an independent fine arts institution which supports contemporary artists and promotes interest in the arts through a comprehensive and ambitious exhibition programme. Founded in 1798, the Academy is completely autonomous, politically independent and self-funding. The famous Summer Exhibition is a hugely popular show of contemporary art held every year since 1769 and attracts up to 800,000 visitors. The Friends organisation is the third largest in the world and numbers more than 85,000 members. The Royal Academy of Arts Magazine carries advertising from art galleries and art related companies around the word. It is published quarterly.
"Really Simple Systems is super-reliable and we can always be confident in the fact that all our data is backed up and stored" says Kim Jenner, Business Manager, "It really has transformed the way in which we work."
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With 14 offices spanning the country, Bentley Jennison is one of the fastest growing chartered accountants in the UK. The firm, which won the Large Firm of the Year category in the Accountancy Age Awards for Excellence 2006, provides a range of business support and development services covering every aspect of compliance and advisory work. Work ranges from simple accounts and tax, to sophisticated management consultancy, cross-border transactions and custom software development.
Tim Tansley, Database and Internet Marketing Manager, said "Even self-confessed technophobes have been surprised at how user-friendly and intuitive it is. In fact choosing Really Simple Systems was a no-brainer given that it was the only one of all the solutions the firm looked at that met all of its requirements".
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The International Garden Photographer of the Year's (GALPA) photographic competition commences in a summer exhibition hosted in Kew Gardens that then culminates in an exhibition that travels throughout England.
As an international competition with a million competition entrants, followers and viewers GALPA had a myriad of sponsorship opportunities. Philip Smith, Director, The International Garden Photographer of the Year needed a system that could handle a large volume of direct mail and keep in contact with a great deal of different people and companies.
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IIZUKA can deliver custom solutions when packages aren't enough, but for a cost that is considerably less than traditional bespoke software. Managing Director Greg Hayes said "We wanted a hosted CRM system and looked at Salesforce and Sage amongst others, but chose Really Simple Systems because of its speed and low learning threshold for our users."
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Oxford-based B2M Solutions is a market leader in the rapidly growing market for mobile device management solutions. In 2005 the company launched its key product suite, mprodigy. The first enterprise mobile management solution to help organisations keep employees out on the road, mprodigy controls mobile assets and suppliers more effectively, and ensures streamlined change management when new mobile technology is introduced to staff in the field
Julie Purves, Managing Director, said "Really Simple Systems has been an absolute Godsend. It has all the functionality that we need from a CRM system while still managing to save us significant amounts of money. I would recommend it to anyone"
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